Frequently asked questions
For questions about your order, please email us at cs@annibody.com with your order number in the subject line for the quickest reply.
Size and fit
Do you have a size guide?
Find your perfect fit here with our full size guide!
If you want a personal size recommendation from our team, send us your measurements (bust, waist, hip, height) on the live chat.
Can I make an exchange if I bought the wrong size?
Yes! Exchanges are possible if the item is:
- Unworn & unwashed
- Tags still attached
- Not a Final Sale item
Bodysuits
Are your bodysuits padded?
Our bodysuits are intentionally unpadded for:
- True freedom – no more restrictive bras!
- Ultimate comfort – move naturally
💡 Pro Tip:
- Pair with LILY Nipple Covers for seamless wear
- First-timer? Your order includes free HANA Stickers to try!
What kind of bra should I wear with bodysuits?
We suggest wearing our LILY Nipple Covers with your bodysuits for maximum seamless coverage and comfort.
Plus, all bodysuits include free HANA Stickers to try!
Other Options:
- Bralettes for light support
- Strapless bras for versatility
How do I go to the bathroom in a bodysuit?
All bodysuits come with snap closures at the crotch. Simply unclasp when needed!
Do I need to wear underwear with my bodysuits?
It's up to your preference!
Our bodysuits function as built-in underwear with an all-in-one design so you're able to wear it on it's own.
You may also wear underwear for extra coverage.
Flowform Pilates Board
Can beginners use the Pilates Board?
Absolutely! The 50 lbs rebound force is gentle enough for newbies but powerful enough to challenge pros. Start with our free 15-minute beginner tutorial (QR code included).
Does it come with warranty?
We offer a 1-year warranty—the longest in the market—because we believe in quality that lasts. Covers manufacturing defects, frame issues, and padding wear.
Is it noisy to use?
Not at all! The8 silent rollers and noise-dampening silicone bands make it quieter than a phone vibration. Perfect for late-night workouts or shared spaces.
How do I clean the board?
Wipe with a damp cloth after use. Avoid harsh chemicals—the eco-friendly materials are odor-resistant and easy to maintain.
Do you have tutorial videos?
Yes! Your Pilates Board includes come with a Printed Guide Book with QR codes.
We also have an extensive library of workout tutorials that we are committed to updating regularly.
What's included in the box?
Your FlowForm Board comes with:
1 Foldable Pilates Board
2 Silicone Resistance Bands
2 Grip Handles
1 Guidebook (bilingual tutorials)
1 Cushion Pads1 Removable Timer
What's the weight capacity?
The board supports up to300 lbs thanks to its reinforced aluminium frame and anti-wobble design.
Is it suitable for tall users?
Yes! The 1M slide rail fits heights 5’0”–6’4”.
Can I adjust the resistance level of the resistance bands?
For resistance bands:
- You can increase resistance by tying knots. Here is a simple video tutorial.
Shipping and delivery
How long does it take for my order to be shipped out?
We dispatch orders in 1-3 business days.
Shipping time varies by country. Please check our shipping policy for exact timelines.
You may also enter your address at checkout to see:
✓ Delivery estimate
✓ Cost breakdown
✓ Free shipping eligibility
Do you ship to my country?
Yes, we ship worldwide!
Your order will be handled by trusted partners DHL and SF Express and more for safe & timely delivery.
Please check our shipping policy for more exact details.
How much does shipping cost?
Please check our shipping policy for exact details on the shipping cost.
You may also enter your address at checkout to see:
✓ Delivery estimate
✓ Cost breakdown
✓ Free shipping eligibility
Can I speed up my order?
Most orders ship within 1-3 business days!
For expedited delivery, please message us before ordering. We’ll check real-time stock + arrange priority dispatch!
Note: Delays possible during peak/sale seasons.
What delivery service do you use for domestic orders?
For Hong Kong orders, we ship exclusively via SF Express.
You can choose:
- Residential Delivery
- Business Address
- SF Pickup Points
- SF Lockers
Orders
What payment methods do you accept?
We accept the following payment methods:
✓ Credit card (VISA, Mastercard, AMEX, Union Pay)
✓ AlphaPay (WeChat Pay, Union Pay)
How can I check my order status?
You will receive an email every time there is an update to your order.
You may also check your order status by checking your account profile.
How can I edit or cancel my order?
Order edits and cancellations may be possible if your order is still processing (before fulfillment).
Please check the status of your order and contact us immediately for any edits or cancellations.
Do I need to create an account to make a purchase?
Guest checkout is available. No account is needed to purchase
However, we recommend signing up to track your orders easily.
Return and exchange
What items can I return or exchange?
You can return/exchange items if:
- 14 days from purchase date
- Unused & resalable condition
- Original packaging + tags intact
You cannot return/exchange the following:
- Final Sale items
- Fitness equipments
- Nipple Covers
- Accessories
To start your return, please click here.
Note: We may decline non-compliant returns.
What are the refund options?
Your refund options:
- Original Payment Method
- Store Credit
Note: Processing times vary by bank/payment provider.
When can I expect to receive my refund?
Here’s your refund timeline:
Step 1: We’ll email you once we receive & inspect your return
Step 2: Approval/rejection notification (via email)
Step 3: If approved, processed in 5-7 business days
Note: Bank processing times may add 1-3 extra days.
Track your status here.
My product arrived faulty. What do I do?
Please contact us via email cs@annibody.com with your order number and relevant images.
Note: We may decline non-compliant returns.
How do I ship back the items?
To return your items:
Step 1: Check your email for return instructions (sent after request approval)
Step 2: Ship to our HK warehouse (customer-paid shipping)
Step 3: Keep the tracking number for updates
Bodylovers Club
What is Bodylovers Club?
Bodylovers Club is annibody’s free to join loyalty program.
You can earn points, unlock exclusive points, and enjoy special benefits when you sign up.
How do I join?
Create an account with us to start your Bodylovers Club journey.
If you already have an account with annibody, sign in to activate your Bodylovers Club membership.
What kind of rewards and benefits can I get?
With Bodylovers Club, you can earn 1 point for every HK$1 spent.
Use these points to claim cash and product rewards.
The more you spend, the higher your tier will be. Earn more points to earn more benefits.
Visit our rewards page for all the details.
What are the different Bodylovers Club tiers?
There are three tiers for Bodylovers Club:
- Bodylover Member (no min. spend required)
- Bodylover Insider (Spend HK$1,000)
- Bodylover VIP (Spend HK$2,500)
How do the tiers work?
Your tier cycle lasts for 12 months. It starts when you join Bodylovers Club. When you upgrade, your tier cycle restarts.
If you don't upgrade your tier before your tier cycle ends, you will move one tier down.
Example:
- Joined Feb 2025 → Next review: Feb 2026
- Upgraded July 2025 → New cycle: July 2026
You can check your tier progress here.
Discounts
Why isn't my discount code working?
Common reasons it might not work:
- Code expired or invalid
- Cart items aren’t eligible (check promo terms)
- Can’t combine with other offers
Still stuck? Email us at cs@annibody.com with:
- Your code
- Screenshot of the error
Can I apply a discount code after I've placed my order?
We’ll try to help! Contact us with your vaid discount code. Our team will check and apply the discount manually if possible!
Note: Must contact us before order ships.
I signed up for your welcome discount. Where can I find it?
Your 10% welcome discount should be in your email inbox. Please check your email (including spam/promotions folders)
To use, apply code at checkout.